Customer Service Interview Questions: 5 Common Ones

Every job seekers have, in one way in another, attended an interview session before. It is a common experience to receive questions upon questions from the interviewer. Due to nervousness or unpreparedness, many people do not know how to answer these questions. Consequently, we have prepared a few commonly asked customer service interview questions and backed them with a response that will guide you on how to answer them. However, the questions explored in the post are for customer service questions; regardless, they can still be helpful for anyone seeking jobs or preparing for an interview. You are at the right corner in putting your best foot forward.

First, you need to understand that customer service interview questions revolve around three fundamental questions, namely: 

• Question about your Disposition, Culture, and Values in alignment with the Organization’s Culture.
• Questions about Qualifications, Skills, and Empathy.
• Questions about Contributions, Problem Solving, and Prioritizing.

Interestingly, all of these questions are about you; the best person to know before you go for the interview is YOU.

Customer Service Interview Questions

From these, we prepare five questions in Customer Service interviews that serve as an extension of the fundamental questions.

Tell Me About Yourself

This is an introductory question. Hiring Managers often start with this question to gain insight into your Professional self, Passion, and what you think is relevant to the position. 

Also, Check out How to Write the Best Application Letter.

Tip: This is a stance to sell yourself, and you should mention an important aspect of your background relevant to the role you are applying for.

Response

“Thank you very much for allowing me to be interviewed for the Customer service position today. I am a positive, Caring, and Sociable person. You can also say, ”I enjoy helping other people, and I have the skills and qualities that match the Job description, so I am certain that I can come into the role and get up to speed quickly. In addition, I have previous experience working in customer-facing roles, and I understand the importance of a Customer Service role in any Company.

Furthermore, “I pride myself on being the type who can efficiently deal with difficult situations and challenges. I can handle customers’ complaints competently and always follow the company’s rules and procedures.

Finally, I finished university with a Public relations Bachelor’s degree. I recently completed an online customer service training course through a website. I am confident that I have the knowledge and up-to-date expertise that will make me excel in the position.

What Is Customer Service to you?

This is a question to understand your values, how they align with the company’s values, and how they can affect the company’s progress. This question makes the employer know how prepared you are for the position.

Response

Customer service means working exceptionally to make customers feel valued, welcome, and respected whenever they contact the business. 

Also, Customer service to me is an important string that Connects the public to the company and serves as a Model for the company. As a customer service representative, I am responsible for going above and beyond what is expected and positively representing the company. I understand how my relationship with customers helps the business. I will foster a good and ethical relationship with the customers to recommend the business to their families and friends.

Describe how you will deal with a difficult Customer with Complaints

Hiring managers ask questions like this to see how you can remain professional, positive, and calm in the face of an Ugly situation. They also look out for your communication skill and empathy. Your response gives an insight into how you can tactically solve problems.

Tip: Make it known to your employer that you are aware a situation like this could come up and that you are always prepared. Emphasize that you are not satisfied until your customer is satisfied.

It is also important to mention how your skills and qualities can help solve problems.

Response

Dealing with difficult customers is a reality in the field of Customer service. Nevertheless, I am good at remaining calm and finding solutions quickly. When a customer comes with a complaint, I give them a chance to speak and vent their frustration while genuinely listening, taking notes, and showing empathy.

This act goes a long way to defuse the situation, and the customer tends to stay calm after expressing his complaint. I will take decisive action to resolve the complaint, keep the customer updated and follow up with them to ensure they are happy after the resolution has been completed.

What skills Should a great customer representative have?

It is expected to know the required skills of a customer service representative. If you do not know, it is advisable to research the hard and the soft skills centered around the job. 

Response

A great customer service agent influences how clients feel about the company and their likelihood of returning, allowing it to differentiate itself from the competition.

A great customer service representative should have a warm and friendly aura. A customer service representative should be a competent and confident communicator, an Amazing Listener, and a person inclined toward the company’s progress. 

Finally, A great customer service representative must be knowledgeable, Flexible, and Adaptable. 

Why should we hire you?

This question might set you off a little bit, but it is just a pose to see how you will be relevant to the company in the position. This is the time to pitch your abilities and qualities even better to stand out among other applicants.

Also, check out How to Become a Master Automotive Technician.

Your response should align your values with the company’s culture and values. You must have gone through the job description to see what the company finds relevant to the position. Tie the skills and qualifications listed in the job descriptions and tie them to your skills when possible.

Response

According to the job description on your website, you need someone who is exceptionally friendly and can handle conflict competently and positively. I shine in all these qualities, practice conflict resolution daily, and have a policy of – I am not satisfied until my customer is satisfied.

I learn quickly to deliver great results, and I would fit in your company.

Final Thoughts on Customer Service Interview Questions

Although this perception of interviews as tough situations contains some truth, anyone may pass interviews by acing the questions by being prepared for what will happen.

The article includes five typical inquiries you frequently ask of a customer care representative applicant during a job interview. The response guides understanding what is expected of you when encountering such inquiries, not a definitive response to the questions.

Before you go, check out How to Become a Travel Vlogger.