Career Opportunities in Consumer Services

Consumer services often called Customer service is one of the jobs in high demand. They are readily available in all industries as there is a need for treating customers respectfully and fostering a relationship while at the point of selling your product and services to them.

An individual with excellent people skills is good to go to venture into applying for consumer services jobs. It is interesting to know that even some of these jobs in this area can be done remotely as well.

Also, read How to Apply for Jobs in Canada.

Career Opportunities in Consumer Services

Some of the career opportunities in consumer services are:

Hotel Concierge

The hotel concierge is the face of the company because he or she is the first person you see when you enter a hotel. They work in high-end hotels, where their responsibilities include greeting guests, responding to their questions, and directing them to the appropriate resources if they don’t know.

Also, they arrange reservations for clients, answer phones, and direct callers to the right channel. A diploma or degree in hospitality can help you find work in the industry.

A hotel concierge’s pay in Nigeria typically ranges from N79,000 to N250,000. Earnings in the United States can reach $49,901 per year.

Online Chat Support

The job description calls for an employee to act as a company’s online representative. Most businesses are expanding their online presence and require personnel to assist them in interacting with clients via social media platforms and responding to e-mails.

They interact with the customer, answering their queries, tending to their requirements, and recording their complaints and reviews. At the end of the day, the corporation uses this information to improve the quality of its products and/or services. As necessary by the job, online chat support representatives can operate remotely or onsite.

In the United States, an online chat support position can pay up to $41,876 per year. If you live in Nigeria, your will earnings fall between N 67,000 to N 120,000 per month.

Flight Attendant

The job of a flight attendant is to ensure that passengers are comfortable while traveling. The experience must be pleasurable, secure, and safe. They instruct each passenger on safety protocols and what to do in the event of an emergency. In addition, they respond to onboard passenger concerns and complaints, and if necessary, they refer them to those who can assist them.

In Nigeria, a flight attendant might make between N 113,000 and N 359,000 per month. The base wage in the United States ranges from $64,268 to $99,276.

Also, check out the Jobs Available in Finance.

Receptionist

Receptionists are responsible for pleasantly welcoming visitors into a company. They provide customer service by assisting customers in getting to their desired location within the building.

In addition to greeting clients and guests at the front desk, they also assist little administrative tasks such as planning appointments and attending to e-mails and calls.

The average pay of a receptionist in a year is $50,925 in the United States according to a survey from Glassdoor. The survey also reports that the average salary of a receptionist in Nigeria is N70,000 a month.

Customer Service Manager

Customer service works as a supervisor, overseeing the operations of a team of customer care representatives. They examine the information obtained from phone calls and emails received by the agents to obtain information about recurring and new problems which are useful in solving the problems. The main focus is to create customer satisfaction and the customer service manager is tasked to motivate his team to achieve this.

According to payscale, a customer service manager’s average base compensation in Nigeria is N3,816,993 per year, while the average base pay in the United States is $59,813 per year.

Guest Service Agent

Professionals who work in hotels or resorts are known as guest service agents. Their key responsibilities include attending to the customer’s demands regarding hotel reservations and cancellations, assisting them with check-in and check-out activities, greeting them upon arrival and allocating them rooms, and assisting them with payment processing.
Also, they provide information on the hotel, transportation options, and food recommendations.

In the United States, the average base salary for a guest service agent is $12.88 per hour, according to payscale. According to salaryscale.com, the average base salary in Nigeria is N57,000.

Also, apply for Office Assistant Jobs.

Account Manager

An account manager is a professional who assists a customer in managing his or her company account daily. The client in issue is in direct communication with the account manager assigned to his company account to discuss his wants and expectations.

An account manager should have a finance or business-related education as well as a thorough knowledge of the company. Assigning an account manager is one of the most effective strategies to retain important customers since it makes them feel valued.

In the United States, the average base compensation for an account manager is N2,554,105 per year. The average annual base wage in the United States is $56,963.

Help Desk Analyst

In the IT department, a help desk analyst is a professional. They are involved in the day-to-day operations of staff and end-user computers. They assist with the resolution of technical issues with their computer systems.

Also, they are in charge of installing new equipment in various locations throughout the corporation. They also assist with software application updates and hardware replacement.

In the United States, a help desk analyst gets between $30k and $57k per year on average, while in Nigeria, the average monthly compensation is close to N270,000.

Cashier

When you visit a supermarket or retail store, your transactions be it cash, cheque, or credit card are handled by a cashier. They cross-check what you buy and charge based on the total amount, issue receipts, and give you your change if need be. Also, they keep a record of all business transactions that happen in the store daily.

A cashier earns between $17,000 to $30,000 in a year in the United States. The earnings in Nigeria are N288,000, only a few earn more than that but most people earn lesser.

Also, read Career Opportunities in Agriculture.

Teller

A teller performs a similar role as a cashier with the major difference being that a teller works in a bank. They assist customers with deposits, check to cash, and loan payments. They also handle the closure of bank accounts at the request of the customer.

In the United States, a bank teller earns between $22,000 to $37,000 per annum, the average basic salary in Nigeria is N70,000 per month.

Final Notes on Career Opportunities in Consumer Services

Everyone in business is responsible for one or more customers for whom they provide goods and services. For emphasis’ sake, every business exists in the first place because of customers. Therefore, customers need to be given proper attention and optimum service.

In the business of serving the customers, there is a multitude of employment openings in the customer or consumer services business to choose from. They are quite popular and in high demand with good pay.

Before you go, apply for the Latest Available Jobs.